Terms & conditions

Applies to all orders placed with XL International USA LLC. Last reviewed September 2026.

Packaging and shipping policy

XL International USA LLC is a limited liability company set up to provide superior-quality finished leather goods in the USA. It has an office at 10 Times Square, 1441 Broadway, Manhattan, New York, USA. XL International USA LLC is known to offer competitive shipping rates.

Packaging

All of our shipments are professionally packed, maintaining the highest standards to ensure the utmost safety of your ordered shipment en route. Production and dispatch of packed products is done with CTPAT, SEDEX and BSCI-compliant procedures in place.

World-class standards are maintained in the packaging of your shipments. Any breach in packaging standards is unheard of in dealings with XL International USA LLC.

Shipping

Shipping speeds are effective from the date we ship your order, not from the day you place your order. We process orders during our business hours, Monday through Friday, excluding holidays.

Next Day Air and 2-Day Air services typically ship the next business day after you place your order. Order arrival times vary based on the time of year and your shipping choice. Your order will typically be processed in 1–2 days after packaging is completed by our shipping department, and then received within the days of your chosen shipping service. UPS Ground service typically takes 1–5 business days to arrive.

International orders

We will provide a quoted international shipping price for finished leather goods orders for any product line you have ordered when it meets our MOQ and packaging terms.

International shipping terms and conditions

• We do not pre-clear customs and are unable to pre-calculate or pre-determine customs, duties or import fees beforehand.
• All customs/VAT and import fees must be paid by the recipient if a fee is applied to the order by the importing country, and cannot be paid for in advance.
• Customs, duties and taxes vary widely from country to country, so please check with your local customs agency and/or postal service for details on estimated costs.
• Orders held up and impounded by your country's customs will not be refunded.

Refund / return / damage claim policy

All orders placed with XL International USA LLC are subject to the company's refund/return/damage claim policy.

• Replacement of products claimed by buyers as damaged is subject to investigation and the discretion of the XL International USA LLC team.
• Payment once made is non-refundable.
• The risk of loss of any products, order or shipment shall pass to the Buyer.
• There are no returns or exchanges on the final shipment after replacement.

Questions about these terms? Contact us or email sales@xlusallc.com.